Privacy Policy

At Pro Trenchless, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website and use our services. By using our website and services, you consent to the practices outlined in this policy.

Information We Collect

We collect personal information from you when you use our website, sign up for services, or contact us. The types of information we collect may include:

Personal Identification Information: This includes details such as your name, phone number, email address, and physical address, which you provide when filling out forms on our website or engaging with our services.
Service Data: Information related to the services you request, such as appointment details, job completion data, billing, and payment information.
Communication Data: Any communication between you and our team, including messages, phone calls, and emails.

How We Use Your Information

We use your information to:

Schedule and provide services
Communicate regarding appointments and updates
Send service-related notifications
Provide customer support
Improve our website and services

We only collect and use information necessary to deliver our services effectively.

Consent to Receive Text Messages

By submitting your contact information to Pro Trenchless, you consent to receive text messages from us, including messages sent by auto-dialer. These messages may include:

Billing notifications
Appointment reminders
Dispatch notifications
Job completion surveys

You will be informed about message frequency, and you may opt-out at any time by replying “STOP” to any text message. Message and data rates may apply. If you no longer wish to receive text messages, you can unsubscribe by following the instructions in the message or by contacting us directly.

Sharing Your Information

We respect your privacy and will not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:

Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, contractors, or IT support). These parties are required to handle your information in accordance with our privacy policy.
Legal Requirements: If required by law or in response to legal requests, we may disclose your information to comply with a legal process (e.g., court orders, subpoenas).

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement industry-standard security measures, such as encryption and secure networks, to safeguard your data.

However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. By using our services, you acknowledge and accept this inherent risk.

Your Rights

As a user, you have the following rights regarding your personal data:

Access and Correction: You may request access to or correction of the personal information we hold about you.
Data Deletion: You can request that we delete your personal data in accordance with applicable laws.
Opt-Out of Communications: You have the right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions or contacting us directly.

To exercise these rights or if you have any concerns about how we handle your personal information, please contact us using the contact information provided below.

Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your experience. These technologies help us:

Analyze website traffic
Understand how users interact with our site
Improve the functionality and performance of the site

You can control cookies through your browser settings, but please note that disabling cookies may affect the performance of some features on our site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will revise the “Last Updated” date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Pro Trenchless
850 Collegeville Rd Ste 1, Collegeville, PA 19426, United States
Phone:+1 484-801-7242
Email: [email protected]